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Employment at VLS

Admissions Operations Coordinator

Position Title: Admissions Operations Coordinator
Department: Admissions
Reports To: Director, Admission Operations and Communications

Position Summary:
The Admissions Coordinator serves as the front office first point of contact for individuals visiting or calling about the programs at Vermont Law School. This critical position oversees and implements a variety of admissions processing and reporting tasks. The Coordinator is a key member of the admissions team and helps manage vital functions such as application processing, database management, and recruitment events.

Job Duties:

  • Coordinate and oversee daily inquiry and application processing operations associated with the Admissions Office, which includes all residential and distance learning programs.
  • Process information related to inquiry and applicant files. This includes maintaining organized file structures (both paper and electronic) consisting of various types of documents.
  • Ensure seamless flow of data/records information from admissions to other key departments (including student records, financial aid, student accounts and distance learning).
  • Fill receptionist role for department; act as the face of the department—greet and assist visitors, provide information, refer visitors to additional departments if applicable, ensure Admissions lobby area is neat and stocked with informational materials.
  • Coordinate and implement all primary student mailings using databases and mail merge software, and assist in the coordination of all secondary (constituent group) mailings.
  • Perform tasks associated with the maintenance and expansion of the admissions database (ACES2) and CRM.
  • Serve as the initial liaison to applicants and other relevant constituencies to the admissions office.
  • Answer a variety of correspondence via telephone, e-mail, in person, web chat, and social media.
  • Prepare all recruitment event shipments, maintain recruitment event shipment schedule, register for recruitment events, track registration costs, and input all relevant information in the database.
  • Manage work-study students.
  • Assist with monitoring and updating Admissions webpages as necessary.
  • Monitor and track inventory for all admission publications and materials.
  • Perform general administrative work for the department, including serving as administrative support to other members of the Admissions team. This may include, but is not limited to: general word processing, database report generation, phone/office reception, making appointments, coordinating meetings, photocopying, and mail screening/sorting.

    • Education: An associate’s degree required, bachelor’s degree preferred

    Experience:

  • Strong interpersonal, written and verbal communication skills
  • Intermediate technology competency, including database management experience
  • Higher education experience in admissions and/or student affairs preferred
  • Some experience with HTML/CSS or CMS systems helpful

    • Required Skills:

  • Strong proficiency with Microsoft Office, especially creating and using spreadsheets
  • Competency in creating and running reports through specialized databases
  • Solid proofreading and editorial skills
  • Excellent organizational skills; ability to balance multiple tasks simultaneously, with a tremendous attention to detail
  • Ability to interact effectively with a varied constituencies
  • Ability to handle all applicants and parents tactfully
  • Ability to maintain a sense of humor in highly stressful situations
  • Ability to maintain a high degree of confidentiality of sensitive data
  • Some weekends and evenings required
  • Some travel may be required